Therefore, we offer you a flexible and fair exchange and return policy that allows you to exchange or return the products you have purchased from our website in case you are not satisfied with them or have any problem with them.
Exchange and return conditions:
Breakable products are not exchanged or returned
The exchange or return period is within 14 days from the date of purchase.
Products must be unused and in the same condition in which you received them.
You must present the purchase invoice or a copy of it when requesting an exchange or return.
In the event of an industrial defect, please notify 48 hours before receipt, knowing that the products are handmade and may differ slightly from one product to another, and also the colors may differ from the image due to the difference in lighting
Return conditions The product must be in the same condition upon receipt. It does not have any damage due to misuse.
How to exchange and return:
You can request an exchange or return by contacting WhatsApp or calling us with the order number or phone number registered in the order and the reason for the exchange or return. We will contact you to arrange a return or exchange shipment for you.
Please read the following shipping and delivery policies carefully
Shipping:
We urge customers to write clear and detailed addresses for ease and speed of delivery.
If the order is placed on the website before 12 noon on a working day, it will be shipped on the same day.
If the order is placed on the website after 12 noon, it will be shipped the next business day.
The order cannot be modified after it has been shipped.
If you want to change the date or place of receipt of the order after it has been shipped, please contact us, and you will be answered whether or not to do so.
Deliverable:
The shipping representative calls the customer on the number registered in the order before delivery for coordination, and in the event that communication fails, we will try again twice in two different days, so that the number of delivery attempts becomes three.
The shipping company will then return the order to us.
Please note that the shipping representatives are committed to a specific timeline, as they deliver orders to other customers on specific dates, we urge you to be present at the agreed place and time and prepare the value of the order to receive it with ease and ease.
Partial receipt is not available, if the order contains multiple products, the customer must receive the entire order. Individual parts of the order cannot be received.
If the order arrives and matches what is ordered, but you do not wish to receive it, only shipping charges are paid.
If the order arrives differently than what is required or is defective, we apologize for any inconvenience and offer you the following options:
You do not have to receive the order nor pay the shipping charges. Please contact us as soon as possible to register a replacement request, we will work hard to resolve the issue and provide a positive shopping experience.
Delays in the delivery of orders may occur as a result of unforeseen circumstances or restrictions on the part of the courier. We work hard to deal with any challenges that arise, and appreciate your understanding and cooperation in this context.
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